Frequently Asked Questions

Star Air Kontrol is committed to helping you find the right solution for all your air conditioning and heating needs. Here are some common questions we get and helpful answers. If you do not find your question below, please give us a call toll free or contact us via email.

Office Information

Where are we located?

We are on the corner of State college and ball rd: 1911 E. Ball Rd, Anaheim, 92805

How can we contact you?

Our office telephone number is: 714 635 1482 and our e-mail is

What are your store hours?

Monday – Friday, 8:00 AM – 5:00PM. Saturdays we are open from 9:00 AM – 3:30 PM. During summer, we are open Sundays from 10:00 AM – 2:00 PM.

Can we open an account with Star Air Kontrol?

Of course, just give us a call and we’ll set you right up. 714-635 -1482

What is your return policy?

25% re-stocking fee, and 30% on open boxes

Air Conditioner Unit Information

How do I order?

Just call our toll-free number at: 714-635-1482

Do you deliver air conditioner units to me and how much for?

We will deliver within a 70-mile radius from our storeroom. We can also ship anywhere in the country for a shipping fee (VIA UPS). Shipping varies from where you’re located but we promise to provide low-cost freight.

Do you accept Credit Cards ?

We accept all major credit cards.

Do all air conditioners come with sleeves?

No. Some do and some do not. For instance a Through-the-wall style does not and must be purchased separately.

Can I pick-up my unit at your location?

Yes, anytime Mon-Fri 8 AM – 5 PM, or Saturday 9-2PM, the unit(s) will be prepared for you to pick-up.

Are all your units under warranty? What does it include?

All our units come with a manufacturer’s warranty, which is 1 year parts and labor, and 5 year on the compressor. Contact each manufacturer to find out what is covered on each unit.

Do you offer an extended warranty? What does it include?

We no longer offer extended warranties.

How many BTU’s do I need for my room?
Area To Be Cooled (square feet) Capacity Needed (BTUs per hour)
100 up to 150 5,000
150 up to 250 6,000
250 up to 300 7,000
300 up to 350 8,000
350 up to 400 9,000
400 up to 450 10,000
450 up to 550 12,000
550 up to 700 14,000
700 up to 1,000 18,000
1,000 up to 1,200 21,000
1,200 up to 1,400 23,000
1,400 up to 1,500 24,000
1,500 up to 2,000 30,000
2,000 up to 2,500 34,000
How do you figure out how many BTU's you need?

We usually recommend 12,000 BTUs for every 4000 square feet.

Do I need 115 or 220 Volt air conditioner?

A 115 Volt Air Conditioner uses the standard voltage available in your home or office. A 230 Volt Air Conditioner needs different breaker amps (examples: 15 amp Tandem 20 amp Perpendicular 30 amp Large Tandem) which require a different type of electric plug. (For pictures of different plug types available, go to question 14)

Are your units energy efficient?

By purchasing Energy Star qualified products you help minimize greenhouse gas emissions and other pollutants caused by other inefficient air conditioner units. Also, Energy Star products make it much easier for you to choose energy-efficient air conditioners that produce significant savings on energy bills without giving up performance, features, and comfort.

Are the measurements displayed on your website the exact dimensions of the A/C unit?

The measurements listed are of the outside diameter of the sleeve, or wall opening (not the unit).

I was wondering if you have any units that fit the crank-out style windows; is there a separate installation kit?

Check our casement units page; no sleeves are made for this type of window. You will have to make a custom installation for the casement unit.

What is the difference between a Window kit and a Trim kit?

Window Kits are used to set up an air conditioner through a sliding window. They generally include support brackets for stability. Trim Kits are used to install air conditioning units through a wall opening, and include a hard plastic frame to seal the gap between the unit and the wall.

Do room air conditioners dehumidify?

All air conditioners take moisture out of the air but they are not considered a dehumidifier on their own. We do sell individual dehumidifiers.

What is EER all about?

The “Energy Efficiency Ratio” (EER) of a room air conditioner is a rating of its operating efficiency. To determine the EER, you divide the BTU/Hr cooling capacity by the amount of electric power consumed (watts). The higher the EER, the more cooling your customer gets for his money and the lower the operating costs for comparable cooling capacity. Each model’s EER is clearly marked on it’s energy hang tag.

Do you have Window and Wall Air Conditioners that do not stick out of my wall?

Yes, they are called Solid-Sided Units. If you wish to order Solid-Sided Units, it is necessary to know the height and width of the installation area and voltage you have available for the unit.

Do I need to purchase a bucket for my Portable Air Conditioner?

No, most Portable Air Conditioners come with a bucket. If the Portable does not come with a bucket it will be specified in the specs of that unit.

What is the difference between a plug types?

There are currently 15 different types of electrical outlet plugs in use today. Types vary based on voltage, rating, size, shape and country. The most common used in the US are A and B. (See chart).

What would a casement unit installation look like on a crank out window vs. a sliding window?

Please refer to graphic below.

What would typical installations look like?

Depending on the type of unit used, the installation will vary. Please refer to the graphic below.